Quality Assurance in healthcare is the evaluation of which elements?

• A. Evaluation of health workers, healthcare services, and healthcare delivery systems.
• B. Evaluation of health workers and healthcare services.
• C. Evaluation done by their fellow nurse.
• D. Evaluation of healthcare workers only.

Answer: (A)

Quality assurance in healthcare involves evaluating all components that contribute to safe, effective care: the people delivering care, the services provided to patients, and the systems that organize and support care. By looking at health workers, the actual health services, and the delivery systems together, QA can identify gaps related to clinician performance, service quality, and how the organization enables safe practice. Focusing only on workers misses issues in how care is delivered, and focusing only on services misses how well those services are supported by people and systems. Evaluating all three parts provides a comprehensive view and drives meaningful improvements.